Email the team
General support: [email protected]
Press & partnerships: [email protected]
Please write in whatever language feels most natural. We read English only, but we do our best with assistive translation when needed.
Contact the easy dating team
A real, small team reads every message. Whether you need account help, want to report a devotee or scammer, or have an accessibility question, this page tells you exactly where to write and how fast we'll write back.
Community desk
How we support our community
easy dating is a handicap dating service run by a small US-based team in partnership with disabled moderators, access consultants, and community reviewers. We built our support model around three values we heard from members again and again: answer quickly, answer in plain language, and treat every message like it matters. You'll notice there is no contact form on this page - forms are a common accessibility barrier for screen-reader users, so we publish email addresses directly instead.
Direct channels
Ways to reach us
Three channels cover nearly every question. Pick the one that matches your situation - we monitor all three during the hours listed below.
Mailing address
easy dating - Community Desk
1209 Orange Street
Suite 200
Wilmington, DE 19801
United States
Paper mail is welcome, especially from members who prefer it. Please do not send cash or sensitive medical records.
Support hours
Monday-Friday: 9:00 am - 6:00 pm ET
Saturday: 10:00 am - 2:00 pm ET
Sunday: Closed (urgent safety reports still monitored)
Messages sent outside these hours are queued and answered the next business morning.
Access first
Accessibility support channel
If something on easy dating does not work with your screen reader, switch, magnifier, voice control, captions, or any other assistive technology, we want to know immediately. Access barriers are treated as bugs, not feature requests.
Write to our access team directly
Email: [email protected]
Please include the page URL, the device and assistive tech you're using (for example, iPhone 15 with VoiceOver or Windows with NVDA and Chrome), and a short description of what broke. Screenshots or screen recordings help but are never required.
Our platform targets WCAG 2.1 Level AA - the same standard the US Department of Justice now requires of state and local government apps under the April 2024 ADA Title II final rule. We publish a full accessibility statement and fix reported barriers on a rolling basis. Priority issues (login, messaging, safety tools) are patched within seven days.
Safety first
Community moderation and reporting
If a profile feels off - fetishizing language, pressure to move off-platform, requests for money, photo catfishing, or harassment - tell us. Moderation is handled by a dedicated team separate from general support so reports move quickly.
Report a member or message
Email: [email protected]
Include the username, a screenshot if you have one, and a one-line description. We review within 24 hours, keep your identity confidential from the reported party, and follow up with the outcome.
Suspected romance scam
Email: [email protected]
Do not send money, do not move the chat off-platform, and do not share personal details. Forward the profile link and any messages to our team. We investigate and, when appropriate, cooperate with the FBI's IC3 center.
Is this an emergency?
easy dating is not a crisis service. If you or someone you're talking to is in immediate danger, please call 911. For mental health crisis support in the US, dial or text 988 (Suicide & Crisis Lifeline). Veterans can press 1 after dialing 988.
Transparency
What to expect after you reach out
We publish response windows rather than hide them behind a support ticket. These are median times from the last twelve weeks, not marketing promises.
| Type of inquiry | Best channel | Expected response |
|---|---|---|
| Safety report or suspected scam | [email protected] | Within 24 hours, often same day |
| Accessibility barrier or AT issue | [email protected] | Within 2 business days; priority bugs patched in 7 days |
| Account, profile, or billing question | [email protected] | Within 1-2 business days |
| Press, partnerships, advocacy | [email protected] | Within 3-5 business days |
| Paper mail | Wilmington, DE address above | Within 2-3 weeks of receipt |
We send a confirmation note within a few hours of receiving your email. If you don't see it, check your spam folder or write again - we'd rather hear from you twice than miss you once.
Self-serve first
Before you write - you may find your answer here
Many of the questions we receive are answered on two pages. Browsing these first often saves you a day of waiting.
Full FAQ
Is the site free? How does disclosure work? What is the 3-3-3 rule? Fifteen plus answers covering pricing, verification, the SSI marriage penalty, dating rule explanations, and more.
Visit the FAQ pageSafety & privacy
Verification process, anti-devotee policy, moderation timelines, in-app messaging rules, romance-scam red flags, data handling, and our WCAG 2.1 AA commitment - all in one place.
Read safety & privacyYou may also want to read about our mission, how the platform works, or real member stories.